• Abnormal line/Incorrect Color/Overlapping images (Always set the PC display to the native resolution of the monitor and perform Auto Adjustment by pressing [S] hotkey for 3-5 seconds if it's the first time you connect the monitor with your PC)
• Dead pixel on the panel (please refer to the Brighter/Darker Spot Acceptance Chart below)
• Unable to switch on the monitor by Power button/White Display/Power LED does not light up
• Control buttons not working
• Power leak and safety concerns
• Shipment arrived with carton box damaged

* Warranty term and DOA policy may vary in different territories.

• For RMA cases, if product more than 7days old, need to contact ASUS authorized service provider.

• Onsite service will be limited to the customer location within 40 kms radius or within municipal limits whichever is nearer from ASUS service provider.
• Customers to carry the products, if location is beyond 40 kms radius or outside the municipal limits.
• For more than 40 kms, ASUS call center or service provides telephonic tech support during working hours on the basis of the nature of the problem..

• Removed, revised, defaced, or damaged warranty seals and/or original factory serial numbers.
• Damage resulting from improper installation, including, but not limited to, incorrect or insufficient electric power supply.
• Defects resulting from long-term improper use.
• Damage resulting from long-term static images displayed (also referred as “Image Sticking”) or improper use.
• Damage (including cosmetic damage such as scratches, spots, or dents), failure, loss, or personal injury due to misuse, abuse, negligence, improper maintenance and storage, or acts of nature.
• Damage incurred while being transported or moved by the customer.
• Damage resulting from infection or installation of illegal software.

• This warranty is can be availed by the first buyer only and is not transferable from one user to another.
• The warranty excludes demonstration/installation of the product purchased.
• If customer purchases the product from outside India that has a local warranty, the product is repairable at additional charges.
• In the event of repairs/replacement of any parts of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. Moreover time taken for repair/replacement and in transit whether under the warranty or otherwise shall not be excluded from the warranty period.
•  
• ASUS’ liability shall be subject to the rates and terms of the ASP performing such services. All third party peripherals whether purchased as a part of the system or bundled with it, normally come with the prevailing suppliers warranty and ASUS does not warranty error free or uninterrupted operation of the equipment.
• If the product is found physical defective or a burnt case, it will be treated as CID (Customer Induced Damage) the product will treat as out of warranty and can be repaired only on chargeable basis directly through the service centre.
• ZBD (Zero Bright Dot ) warranty definition.
• DOT Policy : Bright Dot > 3 Dots
• Dark Dot > 5 Dots
• DOT Definition: Bright Dots: Dots appear bright and unchanged in size in, which module is displaying under BLACK pattern
• Dark Dots: Dots appear dark and unchanged in size in, which module is displaying under pure red, green, or blue pattern.
• The warranty is issued at Mumbai and court at Mumbai shall have exclusive jurisdiction over matters covered or flowing from this warranty.
• Under no circumstances the company is liable for loss directly or indirectly for third party claims against customer for losses or damages, records, information or data or economic consequential damages including lost profits.
• Other service provider’s problem not covers under any of the product repair or replacement.

• Original serial number is removed, obliterated or altered from the product or cabinet modification.
• Cracked glass panel on screen or damage caused by too much pressure exerted on the LCD/LED.
• Cracks or damage on plastic parts.
• Defects or damage due to non-recommended softwares added by customer or virus attack.
• The products not used as per instructions in the user’s manual.
• Any defects caused due to abnormal voltage, lightning. Natural calamities while in transit to service centre or purchasers’ residence.
• Premises where the product is kept in conditions that do not conform to recommended operating conditions of the machine.
• Parts requiring replacement due to normal wear and tear, corrosion, rust, stain etc.
• The product being serviced or repaired by anyone or un-trained engineer other than Authorized service Provider and modification from original ASUS manufacturing standard.
• Exposing the products to water on any circumstances by the user.
• Natural disaster/wrong connection of accessories.

• Turn off the LCD if you will not use it for a long time. Doing this will help you save electric power consumption and prolong your LCD's life.
• Do not touch the LCD with your fingers, sharp, and/or hard object so as not to scratch the LCD.
• Use monitor-cleaning sheet to lightly wipe off dirt from the LCD. Do not use your fingers!
• Do not use any chemicals or detergents to clean the LCD.
• Use screen saver to avoid the damage caused by long-term static (non-moving) images displayed.